SMS Opt-In & Consent

This page documents how end-users consent to receive text messages from Wotel, a product of ELFA LABS LLC (the registered A2P brand), and shows the exact consent language presented at each opt-in point.

1. Consumers — verbal opt-in during their inbound call

A consumer places a phone call to a business line answered by Wotel's AI receptionist and requests service or an appointment. Before the text is sent, the receptionist states on the call:

"We'll send you text updates about your appointment and request. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to unsubscribe, or HELP for help."

Only consumers who called and requested service receive messages, and only about the request they made on that call (appointment confirmations, appointment reminders, quote follow-ups, invoice reminders, and an optional review request).

2. Business owners — web opt-in at signup

Business owners subscribe to Wotel at https://www.wotel.app and enter their notification phone number during onboarding (and in Settings). Messaging consent is captured by a dedicated checkbox directly under the phone-number field. The checkbox is unchecked by default — the owner must actively check it to opt in. It is separate from acceptance of the Terms of Service and Privacy Policy, and it is optional: the account works without it. The form is reproduced exactly below:

Business phone

(512) 555-0142

I agree to receive operational text notifications from Wotel (call summaries, booking alerts) at this number. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe, HELP for help. Consent is not a condition of purchase.

(Reproduction of the onboarding form at https://www.wotel.app/onboarding, shown in its default state — checkbox unchecked. The same control appears in Settings → Business profile. If the box is left unchecked, Wotel does not send any text message to the owner's number; unchecking it later revokes consent immediately.)

Message program disclosures

Message types:transactional and operational — appointment confirmations & reminders, quote and invoice follow-ups, review requests (consumers); call summaries and new-booking alerts (business owners). No promotional or marketing content.
Frequency: message frequency varies.
Rates: message and data rates may apply.
Opt-out: reply STOP at any time to unsubscribe; reply HELP for assistance. Opt-outs are honored immediately.
Consent is not a condition of purchasing any service.

Full terms: wotel.app/terms#sms · Privacy: wotel.app/privacy